Gunjan:Hello, my name is Gunjan. I'll be happy to help you.

Me:order 116-1989513-6246603,
package stuck at customs in Moscow
Customs UPS does not want to give me a parcel, speak to my town does not deliver, will be asked to Moscow to process what that document personally, I can not make it very far

Gunjan: PlayStation 4: Launch Edition are you referring to this item?

Me:yes

Gunjan:Dmitry, I have checked.
If the item can not be delivered it will be returned back to us and you will get the full refund.
I would suggest you to get in touch with your local carrier and ask them for the options available.

Me:I just got a letter from them that clearance is given 10 days, and the parcel will be kept for 2 months
I do not want to wait that long, I would not count on it when he made the order

Gunjan:for better assistance let me connect you chat to specialized department.

A Customer Service Associate will be with you in a moment.
You are now connected to Amazon from Amazon.com
Me:yes, a customs official of UPS in Moscow
phone number 8(495)7452211
additional 6510

Amazon:Thank you for contacting Amazon.com Chat Support. I am your agent Ron and I will be more than happy to assist you today.

Me:I have already talked to them, I do not get the parcel can
so? how can you help me?

Amazon:Kindly hold while I look into this for you.
Thanks for holding Ive read thru the chat and I am not understanding could you explain in detail please?

Me:ok
my package now in Moscow detained by customs
they want me to come to him to draw up the documents for customs clearance, otherwise the package will not give me
say that if the parcel exceeds the value of 200 euros, it must go through this procedure

Amazon:Would you be interested to pick it up from the carrier or is it that you still want them to make the delivery?

Me:Moscow is very far from me, I can not afford to go there
they can not deliver it to me, that's the problem

Amazon:Kindly hold so I can look at the available options so I can best help you.

Me:ok

Amazon:Thanks for holding ,I've done some checks and I'm seeing that the order is still in transit to you.

Me:by track number it is, but in fact the premise is at the Customs and waits until I come to Moscow and framed documents
you can call UPS and verify this
you can through the website ups withdraw the parcel her to go back to you?

Amazon:I will check on this thanks for informing me.
hello are we still connected?

Me:yes
i still wait for solution

Amazon:Ive made some checks and it appears that the order is in fact held by the carriern I will try calling them for you.

Me:so what to do? just wait?

Amazon:Can you provide me with the contact number for the carrier please?

Me:yes
but there is very hard to get through
8(495)7452211

Amazon:Also do they speak English?

Me:I do not know, maybe
extension to communicate with Customs 6510

Amazon:I will do a follow up on this for you and I will try calling them for you,what is the information or concern's I should pose once connected with them.

Me:pls go to http://wwwapps.ups.com/WebTracking/trac...(See full link)
and click Change Delivery
there
If you're the sender...
You have up to four options using UPS Delivery Intercept®:
Return to Sender
may be you can use it?

Amazon:Thanks for the information I will set a follow up and try calling them in the next half hour or so.
I will email you if things don't work out or you can just send me a contact number for me to call you?

Me:i really bad speak english, i use a half google translate to write you
it is better if you write a letter

Moscow, Russian Federation
11/19/2013
4:34 A.M.
Warehouse Scan
Moscow, Russian Federation
11/18/2013
2:41 P.M.
Warehouse Scan

11/18/2013
2:26 P.M.
Import Scan

11/18/2013
1:17 P.M.
Additional import documentation is required for clearance.

11/18/2013
10:04 A.M.
Arrival Scan
Koeln, Germany
11/18/2013
4:00 A.M.
Departure Scan
Koeln, Germany
11/17/2013
5:09 P.M.
Arrival Scan
Louisville, KY, United States
11/17/2013
3:06 A.M.
Departure Scan
Louisville, KY, United States
11/16/2013
4:30 A.M.
Departure Scan

11/16/2013
2:40 A.M.
Export Scan

11/16/2013
1:26 A.M.
Arrival Scan
Phoenix, AZ, United States
11/15/2013
8:29 P.M.
Departure Scan

11/15/2013
6:22 P.M.
Origin Scan
United States
11/15/2013
7:44 P.M.
Order Processed: Ready for UPS